515.727.2300  |  800.735.1717
Email Service & Repair

Business Telephone Systems

in Des Moines, central Iowa and the Midwest

Installation & Training

Installation & Training


AMERICAN BUSINESS PHONES’ Design Engineers make “ease of use” a top priority in every system design and implementation.  Our customer service representatives will work with you to implement a training program that will maximize your system’s potential and that of your staff.

Your main system operator and back-up operators will receive special attention to ensure their familiarity and confidence with the system.

The functionality of your new system and activation of various features will be thoroughly discussed and demonstrated.  Employees will receive hands-on operation experience.  Employees will also receive training materials such as user manual and reference guides to keep for future reference. 

TRAIN ONLINE!  Check out our online Virtual Video Trainer.

Warranty & Support

Warranty & Support


24/7 Service Response American Business Phones is here to serve our clients 24 hours a day, 7 days a week. Our Service Department is always available to create work orders and dispatch technicians. Remote programming is performed within 24 hours, while on-site visits are scheduled and completed within two business days. Additional work is completed as per our client’s schedule.

Our EXTENDED WARRANTY options give you a great choice for very economical and worry-free communication.  American Business Phones’ TOTAL SUPPORT maintenance program has no equal in the industry.  ABP’s certified service staff is committed to providing you with the highest standard of excellence.  You will find us highly accessible and responsive to your needs.  Plus, you can choose the right coverage to satisfy particular needs.   Our goal is to be your long-term partner for your maintenance and support needs for life.  Call us today for additional information.
Steve,

I wanted to drop you a quick note to tell you how please I am with our maintenance and service agreement. As a small non-profit agency, effective budgeting is of the utmost importance. Having stable, predictable costs is very helpful in achieving this. As you are aware our antiquated voicemail system recently became unserviceable. Fortunately for us, replacement of the system was covered under our contract with American Business Phones.

This saved us approximately $2,400.


"I have always had good customer service with your representatives on the phone and with your technicians here at our facility. One of your technicians, Harlan, was very professional and courteous. He came, assessed the situation and effected repair quickly."

South Central Youth and Family Services

Case Studies

National Accounts

National Accounts


Does Your Company Have Multiple Locations? 
You will save time and money by standardizing your business communication system throughout your organization.  Fact is, you need more than uniform, high-quality communications equipment. You also need a simple, reliable approach to select, purchase, install, and service that equipment—no matter where your offices are located.

Toshiba’s National Accounts Program is the Answer
Toshiba’s National Accounts Program makes managing your present and future business communications needs easy, cost-effective and efficient.  Call us today for details!

TOSHIBA NATIONAL ACCOUNT CLIENTS INCLUDE:
  • “Accommodating us all was no small task and handled extremely professionally by your crew.” – Technology Manager, City of Indianola

    For over 30 years American Business Phones has been assisting small, medium and large business clients in Des Moines, throughout Iowa and the Midwest with the design, installation, training and support of telephone systems. Using industry leader Toshiba’s products and solutions, we simplify the decision process for you when choosing from VOIP, Cloud-based and IP Converged technologies. Click on the tabs below to learn more about the different solutions we offer.

    For questions or more information, email or call us at 515-727-2300.

    ARE YOU Moving?
    Free Site Survey




    Give Your Business the Edge
    One of your most important business assets is your voice communication system. The right system gives you the power to attract customers, increase productivity, save money, enhance your image and improve customer satisfaction.

    Whether your business is just getting started or expanding with new locations, communication is key to keeping your customers, employees, and vendors connected.  Toshiba’s IPedge Net technology lets you network multiple systems together to dramatically expand capacity and improve integration between decentralized locations.
    Toshiba’s Cloud-Based Telephone Solution
    Get the Edge in Unified Communications.  Toshiba’s VIPedge cloud-based business telephone solution is designed for organizations needing robust communication features without having to own and maintain an onsite telephone system.  Let Toshiba manage your system; all you have to do is answer your phone calls utilizing all the unified communication applications your business needs.

    A Cloud Solution Like No Other
    Backed by Toshiba’s industry-leading quality and reliability designed and implemented by a nationwide network of Authorized Dealers and certified service specialists to meet your specific business needs.

    Toshiba's UCedge™ client brings unified communications to Windows® PCs and Mac® OS X® computers and Android™ and iOS® smartphones and tablets. UCedge works on Toshiba's VIPedge® and IPedge® phone systems, as well as Strata® CIX systems with an IPedge Application Server.

    Unified Communications
    Challenging times require creative solutions. Toshiba’s Unified Communications help you respond with solutions such as presence, instant messaging, mobile unified messaging, CRM integration, mobility applications, and more.

    What can “unified communications” mean to your business?
    To most organizations, unified communications means integrating business applications with people communications for a more effective business. It sounds great in theory, but it’s only meaningful if it provides tangible benefits, such as increasing productivity, improving customer service, generating sales, reducing costs, and increasing profits.

    How can Toshiba’s Unified Communications help?
    Most businesses already use office telephones, cell phones, voice mail, email, video conferencing, instant messaging, etc. In a non-unified approach, these various forms of communication work independently — and inefficiently. Toshiba’s Unified Communications Suite includes the structure and intelligence to enable these various forms of communication to work together, so information reaches recipients quicker and through the most appropriate medium.
    Reliable long range communications by ENGENIUS, indoor and outdoor, throughout your premises, even if you require rugged handsets for use in harsh environments.  Answer multiple lines remotely.  Independent broadcast function allows secure wireless intercom between handsets.  Call for details.

    SOFTWARE


    ULTIMATE CALL ACCOUNTING
    • Deliver reports automatically to your desktop
    • Equip your managers with timely information about employee telephone usage
    • Display precise information about your phone line usage
    • Identify positive and negative telephone trends
    • Allocate telecom expenses to each department
    • Install quickly and with limited staff training
    • Expose misuse of time on the telephone, keeping profits going up and your expenses under control.


    QUICK ALERT SOFTWARE

    Use Smoke Signal software to send a personalized voice, SMS (text), or e-mail message to those you need to reach about appointments, upcoming events, or even an emergency.  Stop paying for staff to remind, recruit, and inform one person at a time. Use Smoke Signal to quickly schedule, alert and enlist the people you need to reach (clients, volunteers, students, customers, etc.).                         

    SonicWALL – Next Generation Firewall Protection

    HARDWARE


    HEADSETS:

    Plantronics
    Jabra

    PAGING Valcom
    Bogen

    UPS Minuteman
    Panamax

    BATTERY BACK UP

    We offer several renting or leasing options. Leasing options are flexible and allow our clients to take ownership with very little cost or risk.